1. Privacy Principles
1.1 Cairns Taxis Limited ACN 009 754 705 (“we”, “our”, “us”) are committed to maintaining the privacy and confidentiality of personal information. We believe that the responsible use of personal information collected is critical to our business objectives and reputation.
1.2 We have elected to be subject to the Privacy Act 1988 (Cth) and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.
2. Personal Information Collection
2.1 Personal information is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable, including:
(a) Whether the information or opinion is true or not; and
(b) Whether the information or opinion is recorded in material form or not.
2.2 Sensitive Information is personal information, which is given a greater level of protection under the Australian Privacy Principles, such as information about your health, criminal records, your religious beliefs or affiliations or political opinions. We only collect such information where we are permitted to do so under the Australian Privacy Principles and if such information is necessary to provide our services to you or where we are required to collect this information by law.
2.3 We may invite you to provide information about yourself so that we are able to better provide and improve our services to you. The type and amount of information necessary will vary depending on the services you require and how you choose to engage with us.
2.4 The extent and type of personal information we receive from you depends on the information you provide to us through our website, apps, email, telephone, face to face dealings and/or when you request services.
2.5 In order for us to provide you with our services or otherwise to deal with you we generally require the following:
(a) Your name;
(b) Pick-up address;
(c) Delivery address;
(d) Contact details including email address and phone number; and
(e) Payment and banking information including direct debit bank or credit card details,
The above information will be retained indefinitely and used to assist with your future bookings.
2.6 In addition to the above, if you are a driver, lessee, manager or owner we will also collect your driver’s licence number, accreditation details and any other items regarding by the Department of Transport and Main Roads, Queensland Police or any other authority. This information will be held indefinitely.
2.7 To enhance the safety and security of our service and customers, we collect and retain information on each vehicles’ movements, including without limitation the time spent travelling between the pick-up and delivery location, the route taken by the vehicle, any stops made and the time spent in each location. This information will be held indefinitely.
2.8 All vehicles are fitted internally with recording devices and all trips are recorded both audibly and visually. These recordings will be retained by us for a period of 90 days.
2.9 If you are a driver, lessee, manager or owner all conversations between you and our call centre will be recorded. These recordings will be retained by us for a period of 90 days.
2.10 Where it is lawful and reasonable to do so, you can remain anonymous or use a pseudonym if you wish, however it may reduce the type and quality of services we will be able to provide.
2.11 If you elect to not provide us with certain personal information about you, we may not be able to provide you with the services and assistance (to the extent that they require us to collect, use or disclose personal information).
3. Use and Disclosure of Personal Information
3.1 We use the personal information which you provide to deliver the services most suited to your needs.
3.2 We use your personal information to respond to your requests, to provide you with information about our services, to communicate with you, to provide any of our services, to administer and manage those services (including billing), to gather feedback and to comply with any legal obligations. For example, if you send us an e-mail message requesting information about us, we will use your e-mail address and other information you supply to respond to your request.
3.3 We may display certain details such as your name and actions you take on a file we hold on your behalf.
3.4 The personal information you provide to us will be retained as detailed above and only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.
3.5 We do not share personal information with third parties except as set out below or otherwise as necessary to provide our services or as required by law or other legal processes, and we never sell your personal information.
3.6 We may disclose your personal information where we believe it is required by law, regulation or where we believe the disclosure is appropriate. This may include disclosing your personal information to the Department of Transport and Main Roads, the Queensland Police Service or other government authority when requested, required by law or where appropriate to do so.
3.7 The third party people/organisations to which we disclose your personal information may include, our staff members including call centre staff, accounts related staff and management, contractors including taxi licence holders and drivers, related entities and outsourced service providers who manage the services we provide to you (including Autocab GPC Ltd and Cab Call Pty Ltd), your authorised representatives, our professional advisers (including our accountants and auditors), insurers, financial institutions, government and regulatory authorities and other similar organisations including the police, and entities as required or authorised by law. Some third parties to whom we disclose your personal information to may be located outside of Australia.
3.8 We may disclose your personal information to external national or overseas facilities in the course of conducting information and data processing, back up and scanning, or for the purposes of obtaining other services from third parties.
3.9 Information you enter when making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.
3.10 Personal information collected by us may be transferred to our subsidiaries or related entities where it is necessary to meet the purpose for which you have submitted the information. By submitting data to us electronically, you are providing explicit consent to trans-border transmission of data collected.
4. Data Access and Quality
4.1 We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We may ask you to inform us of any changes to your personal information.
4.2 You can request access to the personal information we hold about you if you wish to do so. If we are unable to provide you with access, we will explain why. We reserve our rights to charge a fee for searching for and providing access to your information.
4.3 You can contact us at any time to update your information and we recommend you do so as and when required. You can also advise us of changes by e-mail, telephone or letter using the details on our website.
5. Our App
6.1 “Cookies” (small text files placed on your computer when you first visit our website) may be used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.
6.2 Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download content, much of the information we do collect via cookies is statistical only (for example the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our site more useful and attractive to users.
7. Overseas Transfer
7.1 We use internet service providers that have servers located in Queensland. We may also use, or use in the future, internet service providers that may have servers located overseas, including cloud service providers. This means that your personal information supplied to us online, for example through our website or our social media sites, may sometimes be transferred overseas. If you elect to provide personal information to us through any of our online services you are deemed to consent to the possible overseas transfer of such information.
Apart from the above we will only transfer your personal information overseas if:
(a) We are required to do so by law;
(b) We reasonably believe that the recipient will be required to uphold privacy principles which are similar to the APPs;
(c) You have consented to the transfer;
(d) It is not practical to obtain your consent or the transfer is for your benefit and your consent is likely to be given;
(e) The transfer of the information is necessary for the performance of a contract between you and us; or
(f) We have taken reasonable steps to ensure that your personal information will not be held, used or disclosed by the overseas recipient in a way which does not comply with the Privacy Act and/or the APPs.
8. Data Security
8.1 We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so.
8.2 Our personnel who have access to personal information have been trained to maintain the confidentiality of such information.
8.3 Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:
(a) There are security and privacy limitations of the Internet which are beyond our control;
(b) The security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and
(c) Such information and data may be viewed or tampered with in transit by a third party.
8.4 Except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
9. Further Information
9.2 If you are not satisfied with how we handled your complaint, you can lodge a complaint with us at:
Telephone +61 7 4048 8311
Post PO Box 200, Bungalow QLD 4870
Facsimile +61 7 4048 8399
9.3 Alternatively, you can lodge a complaint with the Office of the Australian Information Commissioner at:
Telephone +61 7 3234 7373 or 1800 642 753
Post PO Box 10143, Adelaide Street Brisbane QLD 4870
Facsimile +61 2 9284 9666